Frequently Asked Questions

The usual production time is about 3-6 weeks. Remember that you are purchasing a made-to-order pair of shoes, that is, your pair is not produced in advance, every part of it will be hand-crafted, exclusively for you, after submitting your order. From start (leather hand cutting) to finish (sole stitching).


Also, bear in mind that some customizations and artisan methods (i.e Patina Finishing) are more time consuming than others. If you customize your order with them, we might exceed the standard manufacturing time. 


We also now offer our Fast Lane Option with a two week delivery time frame

Robert August shoes can be ordered in four different sizing Scales. US, UK, EU and Japan, giving you the option to order in a scale that you recognize.  Our Men’s Sizes range from a US 5 (EU 38) to a US 17 (EU 50) , and a Women’s US 5 (EU 35) to a US 12 (EU 42)


Some designs my have a smaller range of sizes.

Your shoes will arrive in a Robert August box with a  cotton dust bags for every pair.

Our shoes are sold exclusively at or at our registered stockists. Shoes purchased outside of these channels may well not be a genuine product of Robert August and therefore none of the said policies apply.

Our shoes are made true to size. If you typically wear a size 9, you can order a size 9 in our shoes.


We have also partnered with Feetsizr a new app that will help you choose the right size for your foot.

If you change your mind after your original order placement, please contact us within 24hrs highlighting the change required. We will do our best to amend your order before it’s dispatched. We cannot guarantee that this will be possible.

Please see our Returns Policy section.

Yes – we ship worldwide via DHL

Please note that colours on our website will vary slightly depending how your monitor is calibrated. We do our very best to make sure all our images are true to the actual product you are purchasing but we cannot guarantee a perfect match every time due to almost limitless variations in home monitor set ups.

Also, we work with natural materials (leather hides), each leather hide can vary and accept antiques creams/dyes differently, a slight colour variation may accrue, this is out of our control, we do our best to keep this as consistent as possible.

Yes, you are responsible for any custom duties and import taxes required but the customs agency of your country. Each country has different regulations regarding taxes and duties.

Robert August Apparel
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